Shipping & Returns
Shipping Policy
Free standard shipping across the European Union on every order
Standard Shipping
Free3 to 7 business days to any EU destination. Available on all orders regardless of value.
Express Shipping
From 4.99 EUR1 to 3 business days. Available for most EU destinations. Ideal for urgent orders.
27 EU Countries
Full coverageWe ship to all 27 EU member states, including islands and overseas territories.
Order Tracking
Every order includes a tracking number. Once your order is dispatched, you will receive an email with tracking details so you can follow your package in real time.
Returns Policy
14-day hassle-free returns in accordance with EU consumer law
How to Return an Item
Contact Us
Email support@cuevaslab.es with your order number and the reason for your return. We will confirm eligibility within 24 hours.
Receive Your Return Label
We will send you a prepaid return shipping label by email. Print it and attach it to your package.
Ship the Item Back
Drop off your securely packed item at the designated shipping point. We recommend keeping the drop-off receipt.
Get Your Refund
Once we receive and inspect the item, we will process your refund within 14 days to your original payment method.
Return Conditions
- Items must be returned within 14 calendar days of delivery
- Products must be in original condition with all packaging and accessories
- Hygiene-sealed products cannot be returned once opened
- Personalized or custom-made items are excluded from returns